Hospital Oversight in Neuss, Rhine Region
In the heart of North Rhine-Westphalia, the Rhein-Kreis Neuss hospital supervision plays a crucial role in maintaining high standards of healthcare. The team, led by Nadine Broisch, Head of the Health Management and Supervision Department, is committed to ensuring hospitals comply with all regulations that apply to them.
The hospital supervision can be reached by phone at 02181 / 6 01 54 80, or by email at [email protected]. Patients or their relatives can submit complaints or tips about various aspects of patient care, such as hygiene, equipment, organization, and more.
The supervision process typically involves the local public health authority monitoring compliance with these aspects. Complaints are often first addressed internally by the hospital, but if unresolved, they are reported to the health authority. The authority can conduct inspections, audits, and enforce regulations under the Hospital Act of NRW.
The hospital supervision's goal is not to work against hospitals but to seek a joint effort for high patient satisfaction. If irregularities are found, the supervision works with facilities to find solutions and support them in optimizing processes.
Maike Render, who joined the corona team at the Rhein-Kreis Neuss in 2020, has been strengthening the health management department since last year. She and her colleagues check complaints, obtain statements, and visit hospitals when necessary.
It's important to note that the hospital supervision does not handle suspected or proven treatment errors. In such cases, medical associations should be contacted.
The supervision team takes all complaints seriously, and several have been received this year. If a power of attorney is provided, the team can proceed with investigating the complaint.
The Rhein-Kreis Neuss hospital supervision aims to work jointly with hospitals and private clinics, striving for the best possible patient care. For detailed, specific procedures and contact points in Rhein-Kreis Neuss, one would typically consult the official website of the Rhein-Kreis Neuss health department or the NRW Ministry of Health.
